Need Help? 877-219-6809
Need Help?
Call us at 877-219-6809
Monday to Friday 9am - 5pm

Faq

How do I join the drop shipping program?
Fill out the online form under the “Create Account”. We will then review your request, once approved you will have full access to our website to process orders.
Do you sell retail and wholesale?
At FARS UNITED STATES LLC we sell only wholesale to our approved retailers.
How does drop shipping work?
We will supply you with photos, description of product and pricing for you. We will then ship your order to your customer directly using your name on the UPS label. Drop shipping is a free service that we provide to our approved retailers.
How long does it take to process and ship an order?
Your order will be processed and shipped within 1-3 business days. This can differ if item is out of stock.
How do you ship your orders?
All orders are shipped with UPS Ground service. Expedited service is available upon request.
Do you ship samples?
Yes, you may purchase samples.
Do you offer discount prices?
All of our prices are offered at the lowest prices available on the market.
Is there minimum when placing an order?
No. We have no minimums required.
How long does it take to get approved?
Please allow 1 to 3 business days to be approved, we must first review your request. Once approved we will send you a a email of account activation.
When will I be billed and receive an invoice?
Once your order is ready to be shipped we will process the payment with your credit card that is on file with us. Once shipped you will receive an email from UPS indicating the tracking number of the shipment. Usually by the end of the day you will receive the invoice for your order including the UPS shipping charges.
What happens if my customer receives damaged items?
We will replace or refund any damaged or defective items as long as any claims are placed within the agreed upon 5 days of the item being received. All damage claims must be supported with photos to be emailed at info@farsusa.com within the 5 days. Please note that all replacements will be shipped with UPS Ground service. FARS UNITED STATES LLC will not be held responsible if replacements do not arrive by customer’s event date.
Can my customer return there order?
Yes. We do accept returns. A return authorization is required before your customer sends there order back. No credit will be issued without an Return Authorization. Please note, that we do not the accept partial orders to be returned. The whole order must be returned with complete and original packaging. All shipping charges and fees for returns is at customer own expense. Original shipping charges to customer is not refundable.
Can I cancel an order that I placed?
Yes, you may can cancel an order ONLY if it has not been proceed and shipped.
What happens if I gave the wrong shipping address for my order?
If your order was shipped with a bad address there will be a $13.00 address correction for each package shipped to your customer. (Example if 3 boxes where shipped to one customer with a bad address (no apt #, bad zip, wrong house # and etc…) the cost will be 3 x $13.00 = $39.00 that will charge to your credit card that we have on file. We will not be responsible if you cannot collect that fee from your customer.
Do you offer International Shipping?
Yes, at this time we ship to the US, Canada and some international countries. Please not that we will not be held responsible for orders shipped to countries that have issues with Customs, Brokers, Duties and Taxes that may be related to that shipment. This will be the responsibility of the buyer or customer receiving the order. We have no knowledge of taxes and duties due for international shipments. Please do your research the laws for importing goods into the destination country to see what are the fee's for taxes and custom duties that are due.